Due to scheduling, we request that you cancel at least 24 hours prior to a scheduled lesson.
If you have to cancel your lesson due to sickness, we allow a reschedule with your tutor free of charge, otherwise it is your responsibility to cancel 12 hours prior. You may cancel your lesson or re-schedule directly through your tutor.
Unless cancelling due to medical reasons the parent is obligated to pay for any last-minute lessons missed or cancelled.
If a tutor cancels due to sickness, it is the tutor's responsibility to follow up and reschedule this with the parent's availability. If for any other reason the tutor cancels within 24 hours of the lesson, we will credit you with a free lesson.
Our policy states that if the student is located more than 10km from where the tutor is located there will be a travel fee of $5 per lesson.